Welcome to Craft My Plate, a service provided by Caterlyse Technologies Private Limited. This document outlines the Terms and Conditions (T&C) under which our services are provided. By accessing or using our services, you agree to be bound by these T&C.

By using Craft My Plate, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of the service following any such modification constitutes your acceptance of the amended terms.

As a user of Craft My Plate, you are responsible for ensuring that your use of our service is legal, ethical, and in accordance with these T&C. You agree not to use our service for any unlawful purpose or in a way that could harm our service, other users, or any third party.

Refund and Cancellation Policy

Cancellation Policy:

1. Order Cancellation by Customer:

   • Customers can cancel their order within a specified timeframe (e.g., 5 minutes after placing the order) without any charge.
   • If a cancellation occurs after this timeframe, a cancellation fee may apply as the order might already be in the preparation or delivery process.
   • Custom orders or special requests may not be eligible for cancellation once preparation has commenced.

2. Order Cancellation by CraftMyPlate:

   • Company reserves the right to cancel orders due to unforeseen circumstances such as inability to fulfill the order, issues with supply chain, or technical difficulties.
   • In such cases, customers will be notified immediately, and a full refund will be processed.

Shipping Policy:

Food will be dispatched for delivery according to the scheduled time provided by the user, and our delivery executive will deliver the order to the address specified by the user.

Return Policy:  

1. Eligibility for Return:

• An order cannot be returned if the food is prepared according to the requirements.
• It can only be returned if it is in a non-edible condition.
• Please contact the delivery executive for that order, who will handle the return process.

Refund Policy:

1. Eligibility for Refund:

   • Refunds may be issued in cases of order cancellation (as per the above conditions), incorrect order fulfillment, or unsatisfactory service/product quality.
   • Complaints regarding quality or accuracy must be reported within a specified period (e.g., 24 hours) after receipt of the order.

2. Processing Refunds:

   • Refunds will be processed to the original method of payment within a certain number of days (e.g., 7-10 business days).
   • In cases where direct refund to the original payment method is not possible, alternative arrangements will be made.

3. Partial Refunds:

   • In situations where only part of an order is incorrect or unsatisfactory, a partial refund may be offered.

4. Non-Refundable Scenarios:

   • Charges for completed orders that meet quality and service standards are generally non-refundable.
   • Orders that are in the delivery process cannot be cancelled or refunded.

General Terms:

• CraftMyPlate reserves the right to modify the refund and cancellation policy at any time.
• All refunds and cancellations are subject to CraftMyPlate’s discretion and will be handled in compliance with local laws and consumer rights.
• Customers are encouraged to contact CraftMyPlate’s customer service for assistance with cancellations or refunds.

Caterlyse Technologies Private Limited, its affiliates, directors, employees, agents, or suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

Welcome to Craft MyPlate, the mobile application that simplifies bulk food ordering for catering and events. This Privacy Policy outlines our commitment to protecting the privacy of individuals who use our application.

1. Acceptance of This Policy

By accessing and using the Craft MyPlate application, you consent to the collection, use, disclosure, and protection of your information as outlined in this policy. If you do not agree with our policies and practices, please do not use the Craft MyPlate application.

2. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you by email or through a notice on the Craft MyPlate application prior to the change becoming effective.

3. Information We Collect

We collect several types of information from and about users of our application, including:

Personal Information: Your name, address, email address, phone number, and other contact information that you provide by filling in forms on our application.
Order Information: Details of transactions you carry out through our application and of the fulfillment of your orders.
Financial Information: Your payment card details or other payment details.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our application and its contents to you.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account and orders.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our application or any products or services we offer or provide through it.
5. Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

7. Children Under the Age of 13

Our application is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the application. We do not knowingly collect personal information from children under 13.

8. Your Rights

You may have certain rights under applicable law regarding the personal information we maintain about you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: craftmyplate@gmail.com.